Return Policy

If you encounter any issues with refunds, returns, or exchanges, please contact our staff for assistance first.

If the return is caused by the consumer, the consumer must be responsible for the shipping costs. Specific costs will be based on the express delivery company you choose.
If, for reasons attributable to us, the goods received are damaged or non-compliant, the consumer is not required to bear the shipping costs for this reason.

PRE-ORDER AND ORDER CANCELLATION
For all orders (including pre-orders), your credit/debit card will be charged immediately. There will be no delay in collecting payment, regardless of the item's scheduled shipping date.

Product change process:
1. If you wish to request a product change due to quality issues, please contact our customer service within 15 days of receiving the product.

2. Our customer service team will guide you through the verification process to determine if the product does indeed have quality issues. If the quality issue is confirmed, we will arrange a return label for you and you will not incur any additional costs.

3. Once the product has been received at our warehouse and inspected, we will proceed with the replacement and send you the new item. If a replacement is not available, we will offer you a refund.

4. If the product does not have any quality issues and you still wish to change it, please refer to the “Eligibility for Change” conditions mentioned in the product change policy. Make sure the product has not been used, is free of dust, dirt, or odors, is in its original packaging, and cover the return shipping costs of $30 (shipping costs for returned models: $15, for new models: $15). Contact our customer service within 15 days of receipt for further instructions.

5. After 30 days from the date of receipt, no product changes will be accepted under any circumstances.

Product return process:
1. If you wish to return a product within the first 15 days of receipt, please contact our customer service to initiate the return process.

2. Make sure the product is unused, free of dust, dirt, or odors, and in its original packaging. You will be responsible for the return shipping costs, which amount to $30.

3. Once we receive the returned product at our warehouse and confirm that it meets the return policy requirements, refunds will be issued via the original payment method used for the purchase.

4. Please note that the return and replacement processes involve sending the product back to our warehouse for inspection before any further action is taken. If you have any questions or concerns, please feel free to contact our customer service team for assistance.

NON-RETURNABLE ITEMS INCLUDE, BUT ARE NOT LIMITED TO:
All accessories
Special orders
Used items except in EXTREME cases of breakage/malfunction
DELAYED OR MISSING REFUNDS
If you have not received a refund after 2 days of approval, please check your bank account again and contact your credit card company/bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have done all of this and still have not received your refund, please contact us at service@fadakwalt.com.

Refund
1. For any product that you return properly in accordance with this policy, we will refund the price you paid us.
2. We will not refund the initial shipping costs associated with the returned product.
3. We will not reimburse you for any costs incurred in returning the product to us.

Inappropriate Returns
1 If you return a product that violates this policy and you have no other legal right to refund or exchange the product:
(a) We will not refund the purchase price or exchange the goods;
(b) We may retain the returned products until you pay us. Additional fees we may charge for redelivery of returned products
(C) If we do not receive the additional payment within 15 days, we may dispose of the product ourselves.

If you need to return a package, please do not return it to the original delivery address. Please contact us first and we will provide you with a return address.

Thank you again for shopping with FADAKWALT!